Release 3 - February 17, 2026
Release Highlights
Release 3 strengthens your supply chain management capabilities with enhanced visibility into product approvals, improved task prioritization, and a completely redesigned support experience. This release focuses on helping you work more efficiently while making it easier to get help when you need it.
Key Takeaways:
Better visibility - Instantly see which products have approved supply chains in your export reports
Smarter prioritization - Visual alerts help you tackle overdue tasks first
Faster support - New help center with direct access to tutorials, articles, and ticket submission through Luminate
Refined experience - Consistent branding and improved interface elements throughout the platform
What's New
Major Features
Redesigned Help & Guidance Center
Why this matters:
Getting help shouldn't require navigating multiple systems or searching through outdated documentation. The new Help & Guidance page gives you one-click access to comprehensive support resources, video tutorials, and the latest platform updates.
What you can do:
- Access the knowledge base with getting-started articles and step-by-step guides
- Watch video tutorials covering common workflows and new features
- Submit support tickets directly through the integrated form
- Stay informed with the latest platform updates and release notes
- Call support directly using the displayed phone number
Click the Help icon in your navigation menu to access the new Help & Guidance page. Each card takes you directly to the relevant resource in our support portal, opening in a new tab so you never lose your place in the platform.automatically, showing "Yes" for approved Tier 1 items, "No" for unapproved Tier 1 items, and blank for other tiers.
Supply Chain Approval Status in Supplier Product Reports
Why this matters:
Tracking which products have fully approved supply chains used to require manual verification across multiple screens. Now you can see approval status at a glance when reviewing your supplier product data, making compliance checks significantly faster.
What you can do:
- Export supplier product reports with a new "Supply Chain Approved" column
- Instantly identify which Tier 1 products have approved raw materials in their supply chain
- Filter and sort by approval status to prioritize compliance reviews
- Share approval status with stakeholders without additional documentation
Navigate to your Supplier Product report and export as usual. The new "Supply Chain Approved" column appears automatically, showing "Yes" for approved Tier 1 items, "No" for unapproved Tier 1 items, and blank for other tiers.
Overdue Task Alerts on Dashboard
Why this matters:
When tasks pile up, it's easy to miss critical deadlines. Visual priority indicators ensure you always know which tasks need immediate attention, helping you stay compliant and maintain strong supplier relationships.
What you can do:
- See yellow warning triangles for tasks due today or one day overdue
- See red exclamation icons for tasks more than one day overdue
- Sort tasks by urgency with new "Most Urgent Due Date" and "Least Urgent Due Date" options
- Quickly identify and tackle your most critical overdue work first
If you're managing multiple supplier audits with varying deadlines, the dashboard now highlights which assessments are at risk of missing their due dates. Tasks with no due date appear at the bottom of the "Most Urgent" sort, so time-sensitive work always rises to the top.
⭐ Additional Features
Unified Branding Throughout Platform
The platform now consistently displays "Ideagen Supply Chain" across all pages, browser tabs, and interface elements, replacing legacy "Authenticate" references. This creates a more cohesive experience and reflects our current brand identity.
Enhanced Support Contact Options
We've updated our support infrastructure to serve you better:
- New support phone number: +44 1629 700870
- Streamlined support ticket submission through our new portal
Improvements
High Impact
| Feature | Improvement | Benefit |
|---|---|---|
| Task Sorting | Sort controls moved to top-right with clearer labeling and icon | Find the sort function faster and understand sorting options at a glance |
| Task Prioritization | "Most Urgent" sort now shows dated tasks before undated ones | Focus on time-sensitive work first instead of seeing tasks with no deadlines at the top |
Medium Impact
- Knowledge base link updated to point to current support documentation portal
- Platform window title now displays "Ideagen Supply Chain" in your browser tab for easier identification when switching between applications
- Support widget upgraded to new Zendesk messaging system for faster response times and better conversation history
Bug Fixes
Platform Styling Rendering
Resolved a display issue where certain page elements weren't rendering with proper styling. All interface components now display correctly with appropriate colors, spacing, and formatting.
Technical Updates
Integration Notes
Support System Migration
The platform now integrates with Zendesk for customer support instead of Freshdesk. If you have custom integrations with our support system, please contact your technical account manager for updated integration details.